🔒 Rie Products Returns & Chargeback Policy

💌 Customer Satisfaction Guarantee

We want you to love your Rie Products experience! If there is ever an issue with your order, please contact us at www.rieproducts2020@gmail.com within 7 days of receiving your package. We are committed to resolving legitimate concerns quickly and fairly.

📦 Returns & Exchanges

Due to the nature of our hair care products and for sanitary reasons, we do not accept returns or exchanges on used or opened items.

If your order arrives damaged, missing items, or incorrect, please email us with:

• Your order number

• Clear photos of the packaging and product(s) received

• Description of the issue

If your package appears to be tampered with or misdelivered, please file a claim with USPS and include your claim number in your message to us. All packages are shipped with tracking and insurance for your protection.

🚫 Chargebacks & Fraudulent Claims

We take fraudulent chargebacks seriously. If a chargeback is filed without first contacting us or without returning the product, we will submit all proof of delivery, tracking, customer communication, and USPS claim status to dispute the charge.

We reserve the right to refuse service to any customer who files repeated or fraudulent chargebacks.

✅ How to Reach Us

If there’s an issue, don’t worry — we’ll make it right.
Please email us at www.rieproducts2020@gmail.com within 7 days of receiving your order and include photos and your order number so we can help.

Thank you for supporting our small business!